1. What this policy covers
Dream Gate Scholarship Foundation sells an online application-processing service, not physical goods. There is nothing to return by courier. This policy explains when the PKR 2,000 application fee is refunded, how to request a refund, and how refunds are paid — including through PayFast.
A short version of this policy is also shown on the Review & Pay screen before you confirm payment, as required for card checkout.
2. No physical returns
We do not ship products, parcels, or documents by post. You cannot “return” a scholarship application in the way you would return a store item. Cancellation and refunds are handled only as described below.
3. When we refund the application fee
We will refund the application fee in full, to the original payment method, in these cases:
- Scholarship awarded — the fee is fully refunded after results are announced, typically within 30 days of the award notice
- Duplicate payment — you were charged more than once for the same application
- Payment error — PayFast or another processor captured a fee but the payment was not completed, or you were charged after a failed or cancelled checkout
- Service not delivered — we cannot process your application for a reason on our side (for example a prolonged system outage after a successful payment)
Refunds never exceed the amount you actually paid. We only refund the same card, wallet, or PayFast method used for the original payment.
4. When the fee is not refundable
The application fee pays for review, assessment, and administration. It is not refundable if:
- Your application is complete, reviewed, and you are not awarded a scholarship
- You change your mind after payment has been captured and processing has started
- You submitted incomplete, inaccurate, or misleading information
- You miss interviews, tests, or deadlines after a valid application was accepted for review
- A study visa or Europe study visa is refused — visa decisions are made by immigration authorities, not by Dream Gate
5. How to request a refund
Email info@study-scholarships.com with:
- Full name and CNIC / B-Form number
- Email used on the application
- Payment date, amount (PKR 2,000), and PayFast or other payment reference
- Reason for the request
You may also call +44 7862609191. We may ask for proof of payment. We aim to respond within 5 business days.
6. Refund timing and receipt
Approved refunds are sent to the original payment method. Bank or wallet posting times vary (often 5–10 business days after we process the refund in PayFast). We will email a refund confirmation. The refund amount will not be greater than the original charge.
7. Chargebacks
If you open a dispute with your bank or PayFast, please contact us first so we can resolve it. Unjustified chargebacks may delay or affect your application.
8. Changes
We may update this policy. The “Last updated” date at the top of this page will change when we do.
9. Contact
Refund questions: info@study-scholarships.com · +44 7862609191 · Islamabad, Pakistan.